RITC
Returns and exchanges
How to return
- Fill in the exchange/return request form with your order number.
- We'll reply with the next shipping steps.
- Once we receive and check the item, we complete the exchange and let you know by email.
The form opens in a new tab, in RITC's request system.
Exchanges – Returns
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the option of an exchange within 14 days of receiving your order, according to the terms below.
Exchange conditions
For an exchange to be accepted, the product must:
- be returned within 14 days of the delivery date
- be in its original condition, showing no signs of use: not washed, worn or altered, and free of odours (e.g. perfume, smoke)
- retain all of its tags
- be accompanied by the receipt or invoice of purchase
Products that do not meet these conditions are sent back to the customer and no exchange is made.
Exceptions
Sale items, which are sold at cost prices, are not accepted for exchange or return.
Exchange process
To start an exchange, fill in the request form (button below) or contact us quoting your order number. We will let you know how and where to send the item. Please do not send anything before you receive our confirmation.
Processing time
After we receive and inspect the product, the exchange is completed as soon as possible. Because our garments are made to order, the new item or size may need the usual preparation time (5–15 working days). You will be notified by e-mail as soon as your exchange has been processed.
Refunds
Ritcclothing e-shop does not issue refunds. Instead, according to the terms above, we offer either an exchange for another product or size, or store credit equal to the value of the product, which you can use on a future order whenever you like. Store credit is sent to you by e-mail as a coupon code.